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Effective Date: 21/03/2025
 

At Essence Hair & Beauty, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide when you book services online via our website. By using our website and booking services, you agree to the terms outlined in this policy.

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1. Information We Collect

When you make an online booking with Essence Hair & Beauty, we collect the following personal information:

• Contact Information: Your name, email address, phone number, and any other information necessary to communicate with you about your booking.

• Booking Information: The services you request, preferred date and time of appointment, and any other relevant details for your visit.

• Payment Information: If you choose to pay for your booking online, we collect payment details. Please note, we use secure third-party payment processors to handle all payment transactions, and we do not store your payment information.
   

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your online bookings and appointments.

• To communicate with you regarding your bookings, such as reminders, cancellations, and any changes to your appointments.

• To improve our services and website functionality by analyzing customer preferences and trends.

• To send promotional offers or updates about our services (if you have opted in to receive marketing communications).
   

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including resolving disputes and complying with legal obligations. After this period, we will delete your data in accordance with applicable laws.
 

4. Sharing Your Information

We will not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing bookings, or conducting business activities (such as payment processors). These service providers are bound by confidentiality agreements and are only allowed to use your information as necessary to perform their services.

• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.
   

5. Security of Your Information

We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data during transmission and storage. However, please be aware that no method of online data transmission is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
 

6. Your Rights

You have the following rights concerning your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can update or correct any inaccurate information we hold about you.

• Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations we may have.

• Opt-out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions in any marketing email or by contacting us directly.
   

To exercise any of these rights, please contact us at kellycoxhead@yahoo.co.uk
 

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience, analyze usage patterns, and improve our services. You can choose to disable cookies in your browser settings, but please note that some features of our website may not function properly if you do.
 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: kellycoxhead@yahoo.co.uk

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This Privacy Policy is designed to ensure that you understand how we collect and use your personal information. By booking services through our website, you consent to the practices described in this policy.